Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. Please note that additional carriage costs will apply.
We accept Visa & Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. Payment must be made via the website.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
About Us Euro-Bearings Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
29-31 Lodge Farm Business Centre, Wolverton Road, Castlethorpe, Milton Keynes MK19 7ES United Kingdom
Phone: 01908 511733
Email: sales [at] euro-bearings [dot] com
VAT Number 382 2064 66
Shipping And Handling Some of the items we sell are heavy or long, and consequently it is difficult to predict the shipping costs. If your order is oversize or the delivery address is out of area, we will email you a quote for the shipping charge before processing your order.
Delivery Schedule We will normally send your order to you in 4-5 business days . International orders are generally received in 7-10 days and are supplied on a DAP basis (Incoterms).
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security Payment is processed by Global Payments to ensure that all transactions are made securely, and to verify the credit/debit card information supplied. The card details are not held in clear text on any web site.
Tax Charges For orders made from the UK, 20% VAT is added. All other orders are VAT free. Local taxes & duties may apply.
Guarantee All of our products conform to the data published on www.euro-bearings.com
Reaching Us If you need to reach us, please email us using the link on the store page. Alternatively, you can call on 01908 511733 (International +44 1908 511733) or write to us at 29-31 Lodge Farm Business Centre Wolverton Road Castlethorpe Milton Keynes MK19 7ES United Kingdom
Returns Policy In the event of shortage, incorrect goods, price dispute etc we must be advised within 7 days of despatch date shown on the invoice. No returns without prior agreement.
Should the order be cancelled under the distance selling regulations (consumer purchases only) then a refund will be given less the delivery costs. The customer is responsible for the cost of returning the goods & the goods must be in their original condition. All notifications of cancellation must be received in writing & agreed prior to return of goods.
‘You’ and ‘your’ relates to the natural person reading this document that is: considering purchasing, has purchased from Euro-Bearings Ltd or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you’ve provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU or UK, but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email and telephone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us by email to firstname.lastname@example.org, or by phone on 01908 511733.